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Help & support

Answers to the questions we get most. New to CourtConnect? Start with how it works.

Bookings

How do I change or cancel a booking?: Open the booking from your dashboard and use Reschedule or Cancel. The court's availability updates immediately so someone else can take the time.
When do I get a refund?: Eligible cancellations are refunded to the original card automatically. Refunds usually appear within 5–10 business days depending on your bank.
Can I add a booking to my calendar?: Yes — every confirmed booking has an Add to calendar action that downloads a .ics file for Google, Apple or Outlook.

Waitlists

How does the waitlist work?: Join a waitlist on a booked slot. If the player ahead cancels, the slot is offered to you and you have two hours to claim it before it moves to the next person.
Why can't I join another waitlist?: Each account can hold three active waitlists at a time. Leave one to free up a spot. When you confirm a booking we also clear your waitlists within two hours of it.

Accounts & guests

What can a guest account do?: Guests get an auto-assigned handle and can book courts, chat and add friends. Memberships, credits and venue tools need a full account with an email.
How do I stay signed in?: Tick Remember my email and Keep me signed in on the sign-in screen. You can end the session any time with Sign out.

Payments

Where can I see what I've paid?: Payment activity lists every charge, refund, credit and membership change on your account.
How are discounts applied?: Membership discounts and prepaid session credits are applied automatically at checkout, with a full breakdown before you pay.

Contact us

Email CourtConnect.au@gmail.com with your booking reference and we'll come back to you.

Safety

You can block or report any player from their profile or a chat thread. Chat is preset-message only, so there's no free text. Urgent safety concerns should go to local authorities first.

See also our Privacy Policy and Terms of Use.